We recognise the importance of settling valid claims promptly, fairly and efficiently and therefore we have partnered with specialist Service Providers who have a track record of delivering market leading claims handling services.


If you are a Policyholder and are unable to access your policy wording, we recommend contacting your broker who will be able to help you with your claim. However, if it’s an emergency or you can’t reach your broker, please reach the appropriate claims service provider using the below details:

For SME package policies contact:

Incepting on and after 1st August 2019

Email: aqueous@trinityclaims.co.uk
Telephone: 0203 868 3885

For Professional Indemnity policies contact:

Email: aqueous.claims@kennedyslaw.com
Telephone: 0182 3692 600

For other SME package policies incepting before 1st August 2019 contact us for details

Claims Service Providers
Details of the relevant Service Provider along with how to contact them can be found in our policy wordings.