Aqueous operate regionally across the UK. For agency requests or any other business development enquiries please submit your enquiry via our Get an Agency page. For complaints, please see more details below and for all other enquires please use the contact form and a member of the team will be in touch.
London
Bristol
Manchester
How to complain
Aqueous Underwriting is constantly striving to enhance the experience our customers have with us. If you’ve got a complaint, we’d like to hear about it so that we can improve our service in the future and work to fix what went wrong in your individual case. We will do everything possible to ensure your complaint is dealt with quickly and fairly.
There are a few things we’ll need from you to find out about the current status of your policy/claim:
- Your policy number. This is the most important of all as it will help us to find your details easily and where possible understand how best to rectify the situation.
- Details of what went wrong. Please give us as much detail as possible. Where necessary please include the dates of your interactions with us and key events which are relevant to your complaint.
- How can we contact you? Just in case we need to speak to you further, please include some contact details and a preferred method of contact (e.g. phone or email).
To make a complaint regarding the handling or administration of the Policy please email: complaints@aqu-uw.com
To make a complaint about the handling of a Claim please email:
For SME Package (Property/Liability) Policies underwritten by Allied World Assurance Company (Europe) dac and Endurance Worldwide Insurance Limited, a wholly owned subsidiary of Sompo International Holdings Ltd:
awe.complaints@awac.com
For Property/Liability Policies underwritten by Allianz Insurance plc:
commercialcomplaints@allianz.co.uk
For all Professional Indemnity Policies:
aqueous.complaints@aqu-uw.com